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Privacy Policy

Who are we?

We are Social Ability Limited (“we”, “our”, “us”) and operate under the name of Social-Ability.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us by emailing us at [email protected], calling us on (+44) 0173 237 3035 or by writing to us at Social-Ability, Pipers Business Centre, 220 Vale Road, Tonbridge, Kent, England, TN9 1SP.

The information we hold about you

Information submitted through our website or over the phone

For example, when you enquire about one of our products. You might provide us with details such as your name, ID, job title, organisation name and address, and other similar details. We will ask for this information as it relates to your business, or the business(es) you’re contacting us on behalf of. We will never request your personal contact details, unless they are one and the same as your business details and you are happy for us to record / use them.

It should not be necessary for you to provide ‘sensitive’ information, which includes things like your racial origin, political opinions, religious beliefs, trade union membership details or biometric data. If you do, we’ll only use this information in strict accordance with UK law.

Details you provide us to carry out our services

This includes:

Information needed to start a subscription with us.

  • Full name
  • Company / organisation name
  • Email address
  • Billing Address
  • Billing Country
  • Delivery Address
  • Delivery Country
  • Telephone Number(s)
  • Delivery Comments/Messages 

Additional information you might share with us, and we may record, during your time as a client

For example, information you provide to us to assess the effectiveness of our product and services impact – both at your organisation and as it contributes to our wider social impact.

Other information you provide to us through our website, social media and other digital channels and services. These might include:

  • Competition entries
  • Completed surveys
  • Internet protocol (IP) address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system
  • Device


What are cookies?

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

Cookies can help us to remember your website login so that you don’t need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

How we use cookies

Our website uses cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

Our cookies do not store information which could be used to identify you personally, such as your contact details.

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

How we use your information

We use your information to provide our services.

We use it to:

  • Help us provide you with the best product and services to meet your organisations’ requirements
  • Track, analyse and improve the services we give you and other clients
  • To meet our legal obligations
  • Search your organisation’s record at credit reference agencies when you sign up to a trial (this is a ‘soft search’ and shouldn’t impact your credit score).
  • Market and communicate our products and services and those of affiliated partners where we think these will be of interest to you by email. You can always unsubscribe from receiving these if you want to by emailing us to [email protected]

Who we share your information with

We may share your personal information with:

  • Anyone who works for us when they need it to do their job.
  • Any organisation which supports any of our services you use, when they need it to offer those services. That includes:
  1. Partner organisations that help or support delivery of our community programmes and services
  2. Credit reference agencies (for information on how they use data please read the Credit Reference Agency Information Notice).
  3. Analytical and Customer Relationship Management (CRM) service providers 
  4. University partners, for the purposes of advancing research and product innovations
  5. Companies that do advertising for us, including PR (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time)
  6. We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.

How long we keep it

We keep your data as long as you’re a client of Social-Ability and for up to 3 years after that to comply with the law.

Your rights

You have a right to:

  • Access the personal data we hold about you, or to get a copy of it.
  • Make us correct inaccurate data.
  • Ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it.
  • Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
  • Withdraw any consent you’ve previously given us.
  • To do so, please contact us by emailing [email protected]

Where we store your data

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. All our suppliers who handle or process data on our behalf are carefully screened and steps are taken to ensure protection of our client’s data.

How to make a complaint

We hope there’s never a cause to complain but from time to time we recognise that things do go wrong. If you have a complaint or need to contact us about our service falling short of expectations, the first step is to contact your local sales rep to attempt to resolve the problem. If unsuccessful,  you can raise a complaint by emailing [email protected] and we’ll do our best to fix the problem. Every complaint we receive follows an internal complaints procedure.

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know by email.

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